Shipping Policy
We are committed to delivering your premium leather products safely and on time. Please read our shipping policy carefully to understand how we process and deliver your orders.
Order Processing
All confirmed orders are processed within 2–4 business days (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email with tracking details.
Shipping Methods & Delivery Time
We partner with reliable courier services to ensure timely delivery. Estimated delivery times are as follows:
- Domestic (within India): 5–7 business days
- International: 10–15 business days (depending on destination)
Shipping Charges
Shipping charges are calculated based on your location, product weight, and delivery method. The total shipping cost will be displayed at checkout before payment.
Order Tracking
Once your order is dispatched, you will receive a tracking ID via email or SMS. You can use this ID to track your shipment on the courier partner’s website.
Delays and Issues
While we strive to meet all delivery timelines, occasional delays may occur due to unforeseen circumstances such as weather conditions, courier delays, or customs clearance for international orders. We appreciate your understanding in such cases.
Damaged or Missing Items
If your order arrives damaged or with missing items, please contact our support team within 48 hours of delivery. We’ll investigate the issue and arrange for a replacement or refund as necessary.
Contact Us
For any questions related to shipping or delivery, please reach out to our customer care team at support@luifigo.com.
